This Privacy Policy explains what personal information w999e collects when you use the platform, how that information is used, who it may be shared with, and what rights you have over your own data. We have written it in plain language because privacy policies that are impossible to understand are not actually useful to anyone.
Six things that summarise how w999e treats your personal information. The full detail is in the policy below.
All data transmitted between your device and w999e servers is protected by SSL 256-bit encryption. Account access is further protected by optional two-factor authentication using your registered mobile number.
w999e does not sell, rent or trade your personal information to third parties for marketing purposes. Your details are only shared where necessary for platform operation — payment processing, identity verification and legal compliance.
The information we ask for during registration and verification is the minimum needed to run your account, process payments and comply with identity verification requirements. We do not collect data beyond what is necessary for these purposes.
Payment information — JazzCash numbers, Easypaisa accounts, bank account details — is used only to process the specific transaction you authorise. Full card numbers are never stored on w999e servers; payment processing uses tokenised methods via trusted payment partners.
Live chat and email conversations with the w999e support team are kept confidential. They are stored for quality and dispute resolution purposes and are not shared outside the support function except where required by a formal legal process.
You can request a copy of the data w999e holds on you, ask for corrections to inaccurate information, or request account closure and data deletion by contacting the support team. Your rights are explained in full in section 9 of this policy.
This Privacy Policy applies to all users of the w999e platform at w999e.onl. By creating an account or using the platform, you confirm that you have read and understood how your personal information is collected and used as described here.
w999e is an online gaming and sports betting platform accessible at w999e.onl, designed for players in Pakistan. When this policy refers to "w999e", "we" or "us", it means the platform and the team responsible for operating it. This policy applies to everything you do on the platform — account registration, deposits, gameplay, withdrawals, bonus participation and use of the support service.
If you have any questions about this policy or about how your data is handled, you can reach the support team via live chat on the platform or by email at [email protected].
The personal information w999e collects falls into a few distinct categories depending on how you interact with the platform.
When you create a w999e account, you provide your name, date of birth, mobile number and a chosen username and password. This information is necessary to create your account, verify that you meet the minimum age requirement of 18, and enable you to log in securely.
Before your first withdrawal is processed, w999e requires identity verification. This involves submitting a clear copy of your CNIC (Computerised National Identity Card). The verification is required to confirm your identity, prevent fraud and ensure the account is operated by its rightful owner. Verification documents are stored securely and accessed only by the team responsible for processing verifications.
To process deposits and withdrawals, w999e collects the payment details you provide — your JazzCash mobile number, Easypaisa account number, bank account details, or card information as applicable to the payment method you choose. Full card numbers are not stored on w999e servers; card transactions are processed via a tokenised system through a trusted payment partner. Mobile wallet numbers are stored to facilitate future withdrawals to your verified accounts.
w999e maintains a record of all transactions on your account — deposits, withdrawals, bets placed, games played, bonuses claimed and their outcomes. This data is used for account management, dispute resolution, responsible gaming monitoring and financial record-keeping. You can view your own transaction history at any time from your account dashboard.
When you access the w999e platform, our servers automatically record certain technical information — your IP address, device type, operating system version, browser type, session timestamps and the pages or games you access within the platform. This data helps us maintain platform security, detect unusual access patterns that may indicate account compromise, and improve the technical performance of the platform on the device types most commonly used by Pakistan players.
When you contact the w999e support team via live chat or email, the content of that conversation is recorded. This is used for resolving the immediate query, for quality monitoring, and for providing context if a related issue arises later. Support records are not used for marketing purposes.
| Data Category | Why We Collect It | How Long We Keep It |
|---|---|---|
| Registration details | Account creation, age verification, login security | Duration of account + 2 years after closure |
| CNIC / Identity documents | Withdrawal verification, fraud prevention | Duration of account + 5 years after closure |
| Payment information | Processing deposits and withdrawals in PKR | Duration of account + 5 years after closure |
| Transaction history | Account records, dispute resolution, responsible gaming | Duration of account + 5 years after closure |
| Device and technical data | Security monitoring, platform performance | 12 months rolling |
| Support conversations | Query resolution, quality, dispute context | 3 years from date of conversation |
The information w999e collects is used for the following purposes:
w999e does not use your personal information for profiling for advertising purposes, does not sell your data to third-party marketers, and does not send unsolicited promotional communications beyond the platform's own promotional notifications which you can manage from your account settings.
w999e shares your personal information only in the following limited circumstances:
To process your deposits and withdrawals, we share the necessary payment details with the payment service providers you use — JazzCash, Easypaisa, Raast, banks and card processors. These providers receive only the information needed to execute the specific transaction and are bound by their own privacy and security obligations.
Your CNIC and any supporting identity documents may be processed by a third-party identity verification service to confirm authenticity. These partners operate under confidentiality obligations and do not use your data for their own purposes beyond completing the verification.
Game studios and technology providers whose games appear in the w999e lobby may receive limited technical data — such as session identifiers — to operate the game correctly. They do not receive your personal registration details, payment information or CNIC.
w999e may disclose personal information if required to do so by a valid legal order, court process or formal regulatory request. We will not disclose more information than is strictly required by the specific legal instrument requesting it.
w999e will never sell, rent or share your personal data with third-party advertisers or marketing companies. Any communication you receive from w999e originates from the platform directly and relates to your account, transactions or platform updates.
All data in transit between your device and w999e servers is protected by SSL 256-bit encryption — the same standard used by online banking services. Sensitive data at rest — including identity documents and payment details — is stored using encryption and access controls that limit who within the team can view it.
Two-factor authentication (2FA) is available for all accounts and strongly recommended. With 2FA enabled, your account requires both your password and a one-time code sent to your registered mobile number to log in, which significantly reduces the risk of unauthorised access even if your password is obtained by a third party.
The w999e platform monitors for unusual access patterns — such as logins from unfamiliar locations or devices — and may temporarily lock an account and notify you if suspicious activity is detected. If you receive such a notification and believe it is in error, contact support immediately via live chat.
w999e uses cookies and similar local storage technologies for the following purposes:
Most mobile browsers allow you to manage cookie settings. Disabling session cookies will prevent you from staying logged in to your account, which will make the platform difficult to use. Other cookie types can be disabled without affecting core functionality, though some preference settings may not be saved between visits.
We retain your personal data for as long as your account is active and for a period after account closure as described in the data table in section 2 above. The retention periods for financial records and identity documents are longer than for technical data because they may be needed for dispute resolution or legal compliance purposes arising after account closure.
When data reaches the end of its retention period, it is deleted or anonymised so that it can no longer be associated with your identity. Anonymised aggregated data — for example, totals of transactions in a given period — may be retained for longer for statistical purposes but cannot be used to identify you.
The w999e platform is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we discover that an account has been created by or for a person under 18, the account will be closed immediately, the balance forfeited in line with our Terms and Conditions, and the data deleted in line with this policy. If you believe a minor has created an account using your or their information, contact support immediately.
You have the following rights with respect to the personal information w999e holds about you. To exercise any of these rights, contact the support team via live chat or at [email protected] with your account username and a description of your request.
This Privacy Policy may be updated from time to time. When material changes are made, we will notify active account holders via the platform's notification system or by email to the registered address. The updated policy will be published at this page with a revised "last updated" date. Continued use of the platform after notification of changes constitutes acceptance of the updated policy.
This Privacy Policy was last reviewed and updated in June 2026. If you have questions about any section of this policy, the support team is available 24/7 via live chat and can be reached at [email protected].
For any questions about this policy or how your personal data is handled, contact the support team 24/7 via live chat or by email.
The w999e platform is for adults aged 18 and above only. Play responsibly and within your personal budget.
Responsible Gaming →These rights apply to all w999e account holders. Contact support via live chat or email to exercise any of them.
You can request a full copy of the personal data w999e holds on your account, including registration details, transaction history and verification records.
If any information on your account is inaccurate — your name, contact details or other registration data — you can request that it be corrected. Some changes require re-verification.
You can request account closure and deletion of your personal data. Some data may be retained for the mandatory periods described in this policy for financial and legal compliance reasons.
You can ask w999e to restrict how your data is used in specific circumstances — for example, if you believe data is inaccurate while a correction is being processed.
You can request your personal data in a structured, commonly used format so that you can take it with you if you wish to move to a different service.
You can object to specific uses of your data — such as receiving platform notification emails — and we will act on that objection except where we have a legitimate operational or legal reason to continue.
To exercise any of these rights, contact the w999e support team via live chat or at [email protected] with your account username and the right you wish to exercise. We will respond within a reasonable timeframe.
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